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Celebrating the everyday value of social care

January 22 2021

Person we support at Rainbow house, watering the garden

In support of The Good Care Campaign, this week we celebrate those working in social care and the incredible work they do each day. We hear from Caroline at Livability Rainbow House about why being ‘enabling’ is central to the way she approaches her job in social care.

With both an ageing population and individuals of all ages with more complex needs that require additional social care support, there is an increasing requirement to recruit and retain staff in the adult social care sector. This January, Hertfordshire Care Providers are hosting the Good Care Campaign – which celebrates the great work care staff do each and every day. Social care is a great career choice, find out more about working with Livability.

At Livability Rainbow House, Caroline works with a vibrant household of people with learning disabilities. She tells us why Livability’s core value of ‘enabling’ is central to her every day as an enabling support worker.

Person we support at Rainbow house, watering the garden

What enabling means to Caroline


‘As an “enabling support worker”, I believe that empathy is an important factor in enabling someone to live their best life. There has never been such a time to show empathy as in the past 11 months.  The incredible people we support have all responded differently to the restrictions placed on us by the pandemic. Reassurance has been needed by the bucket-load as new routines and approaches have been implemented at Rainbow House so we can enable life to continue to be lived to the fullest.  IPad’s are fully charged, FaceTime is now routine, the garage converted into a visiting facility, allowing family and loved ones to visit (following government tier guidelines) – this all adds up to a happy house, which promotes emotional wellbeing.

‘When your primary means of communication isn’t a verbal one, as for some of our residents, face masks and other PPE can be a daunting barrier to communication. We’ve maintained excellent communication to all residents by explaining what’s going on and hand-signing.  However, apparently PPE has its upsides: one of our residents was grinning from ear to ear as she told me ‘Caroline, you’re quieter now!’ (I’m a cheerfully loud, chatty Brummie!).

‘I have always been impressed by the way the folk in Rainbow House cope with life’s everyday challenges. During this winter, their delight over ‘small things’ has taught and inspired me not to dwell on what isn’t possible but instead to thoroughly enjoy every little moment – be it a hilarious film, a takeaway pizza or a walk on the beach. We creatively reinvented the lounge to be either a studio or a workroom which granted access to new services online, connecting and networking. This enables activities like drama group and craft club, usually held locally, to be a resource available ‘at home’.

‘I love my job – no two days are the same, there’s always a huge variety of tasks to do and I get satisfaction from the feeling of a job well done.’

We are supporting the Good Care Campaign to raise the profile of the care sector and to promote the great career opportunities and progression available to those who choose a career in social care, for people like Caroline.


Caroline, Livability Rainbow House

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