Livability has launched its own Dignity in Care Charter, the fruit of many months’ of co-production from staff and the people we support. We explain why the charity have taken this important step into practice…
Dignity in care means providing care that supports the self-respect of the person, recognising their capacities and ambitions, and does nothing to undermine it. It is aimed at care providers, managers and staff who work with adults.
Laura, a person we support at Livability Kenway Court, told us what makes a good staff member, from her experience:
‘Good listening. For someone to take their time to listen to what you want, how you want it and why. Like when I might come across as fussy and over the top, but when you break it down I have reasons for my many different things that I have as part of my care.’
The CQC (Care Quality Commission) states:
‘It defines the meaning of real, everyday dignity to the lives of people receiving social care, their carers, families and friends, as well as the managers and staff who provide it. In effect, this means all of us. It also shows the links between dignity and key policy issues.’
The CIW (Care Inspectorate Wales) uses the following definition:
‘People’s experience of healthcare is one where everyone is treated with dignity, respect, compassion and kindness and which recognises and addresses individual physical, psychological, social, cultural, language and spiritual needs.’
The RQIA (Regulation and Quality Improvement Authority) says:
‘The uniqueness and intrinsic value of individual service users is acknowledged and each person is treated with respect.’
Dignity is fundamental to current social care policy. A focus for all adult social care and support was set out in the Care Act 2014. The Act begins by defining the primary responsibility of local authorities as ‘the promotion of individual wellbeing’.
Wellbeing is defined as a broad concept relating to several factors, such as personal dignity, and treating the person with respect, which Livability is historically committed to. In the same way, the emphasis on choice and control through a person-centred approach underpins wellbeing.
Livability has zero tolerance of all forms of abuse and discrimination and expects that staff will treat the people we support with dignity and respect. As an organisation, we will work hard to continually self-evaluate and identify areas for improvement, to eliminate both abuse and discrimination.
Our promise to the people we support is based on the seven principles of the Dignity in Care Charter. We will ask all care staff in Care Operations to sign the Dignity in Care Pledge and work to those principles set out in the Dignity in Care Charter.
We will ensure that work practices live up to the standards set out in the Livability Dignity in Care Charter, by: