Charter of Care
FOR RESIDENTIAL AND NURSING HOMES
Aims
The home in which you plan to live is part of Livability. Our aims in the provision of residential and nursing care are:
1. To provide residents with a comfortable and secure living environment which is respected as their home.
2. To offer stimulation and encouragement for each person to enable them to fulfil their physical, emotional and spiritual needs and to promote their independence in the manner they would wish.
3. To employ staff who are capable of providing the best and most appropriate personal care and support and through development and training assist each member of staff to achieve this.
Standards for residential and nursing homes
We will work to the following standards, which have been developed to help the Organisation maintain, review and improve services
1 Preparation for home life
Livability recognises and respects the effects that moving into a home can have on individual and ensures that each home can respond to the variety of needs and emotions that are being experienced.
2 Participation in home life
Residents are consulted about all matters that affect their lives and are enabled to play a part in the day to day life of the home and influence decision making.
3 Privacy
The residents privacy is maintained and respected at all times.
4 Dignity
The individual dignity of residents is respected at all times.
5 Independence
Within Livability the independence of residents is recognised, supported and promoted.
6 Choice
Residents are enabled to make informed choice about their daily lives and the care they receive.
7 Up-holding the rights of residents
The rights and citizenship of individuals are recognised, irrespective of their age, ability, race, gender, sexual orientation, or religious persuasion.
8 The residents care
Care meets the assessed needs of the individual resident and is delivered in a sensitive and systematic way.
9 Management of medicines
The procedures for the administration of medicines ensure that the correct medication is given to the correct person at the right time and in accordance with UKCC standards and legal and local registration requirements.
10 Record keeping
The Homes record keeping system ensures that each individuals care is accurately monitored and documented in accordance with Livability guidelines.
11 Management arrangements
There are clear management structures and arrangements in place to enable the home to meet its aims and objectives.
12 Human resources
Staff are deployed effectively and efficiently to meet the needs of residents.
13 Policies and procedures
There are written policies and procedures which support the management of the home and guide staff in the function and responsibilities of the home.
14 Building facilities and equipment
The environment, facilities and equipment ensure safe, efficiently and effective care of residents, staff and visitors and enable the aims and objectives of the home to be achieved.
15 Health and safety management
There are administrative systems in place which ensures compliance with health and safety legislation and fire safety requirements for all residents, staff and visitors.
16 Housekeeping
Catering, housekeeping and laundry/linen services that meet the needs of residents, staff and visitors are provided to a high standard and ensure the health and safety requirements are fully met.
